FAQ

HOW IS THE DELIVERY MADE?
Our forms of delivery depend on each product! But, generally they are done by in-game transfer or by email through game codes.

The customer will always receive a notification email with more information at the end of each delivery. In addition, all requests are printed and categorized so that they can be used as evidence to clarify any doubts or attempted frauds.


WHAT IS THE AVERAGE DELIVERY TIME?
Usually the average delivery time is 30 minutes! (after confirmation of payment) and our maximum term is up to 24h due to the local time zone, which may extend up to 72h, if have any "unforeseen" like a: holidays, high sales flow, etc... PS: WE WORK EVERY DAY!

WHAT DOES IT MEAN "WAITING FOR PAYMENT"?
This is the default status of the site, meaning nothing has been confirmed yet, only wait a few minutes and see if the status changed to "paid", when this happens, means your order will be delivered in a few minutes.

WHERE DO I SEE THE NUMBER OF MY ORDER?
Just log in your account in our website with your registered e-mail and password and then, check your "Order History", there you will find all the information need.

THE TIBIA COINS ARE TRANSFERABLE?
Yes! Our Tibia Coins are fully transferable and can be sold and marketed in the market.

HOW I CAN CONTACT THE ONLINE SUPPORT?
Use the website contact form or send an email to: atendimento@reidoscoins.com.br PS: Do not forget to inform you request number.

How do I know if you have been paid?

The status of the website will change to "paid" automatically after the system receives the bitcoin.